Rain or shine, ponies still need to be fed and vet bills paid.  Because of this we cannot schedule rain-dates or back-up dates and we cannot refund booking fees.  However because our talented staff hates to disappoint (and hates to miss an opportunity to party!), we do offer you the option of converting your party to a face painting party in case of weather.

We require 24 hours notice of a weather cancellation if you wish to reschedule your party for a future date (within one year, transferable).  After that time, full party fees will be due at the moment we load the trailer with the ponies.  Up until that point you may convert to a face painting party at the face painting party rate.

If we determine at any time within the 24 hour window before the party that weather has made it impossible or unsafe to proceed and return with the rig, we will offer the option of a face painting party if conditions allow a passenger vehicle to be safely driven with no chance of stranding (we had two parties last year who elected to proceed in the face of a hurricane, both with real chances I may have been stranded for days with my ponies!).  If a car cannot pass and return safely, we retain the right to offer you a rescheduling in lieu of services that day, according to our judgment of risk. Please bear in mind that this is our sole source of income and we have a disincentive to do so, so the chance of this happening is incredibly small.

Cancellations and schedule changes for reasons other than the weather and must be made with 3 weeks notice.  Any other concessions will be made at the discretion of the owner, or full charges will apply unless the time is sold. At this time, weekday parties (Mon-Thur) are exempt from the 3 week requirement.

 Your email commitment is your contract -  please peruse our site and read our FAQ to ensure your complete satisfaction with our business practices before booking your party.  We love pleasing our customers!  We plan on exceeding your every expectation

Weather

Ponies are hardy, as are children.  Children will rarely understand the need to cancel, and so long as the roads are passable we will not let them down.  We can give pony parties in the rain with umbrellas, or in your garage if need be.  One determined hostess erected a tent!  Thunder and lightning mean we will retreat until the weather blows over (time permitting) or if your garage is an option, use it. 

 If the heat index is predicted to be 105 or above for the period of time an hour prior or after your party, your party will qualify for an automatic reschedule or convert to a face painting party.  We call this the "Burke Provision" in honor of the hostess who insisted that her party go on regardless of our ponies' welfare. 

 We take our pony care very seriously, as well as our public image.  The status of animals for entertainment is tenuous in this society and we certainly don't want to be a lightning rod for any malicious attentions from animals 'rights' groups who wish to take our rights to enjoy the companionship of animals from us through their lobbying efforts.

Nobody likes to cancel a pony party!